Case Study 4 - Telesales Team

Client profile

A manufacturing business with a sizable telesales marketing team.. Absence levels above industry norms prior to launch and client particularly aware of impact this had on income generated by telesales activities. Service commenced 2006.

Analysis

Testimonial from European HR Resource Manager:

We outsourced our “absence notification process” to Absencia and we are delighted that after 4 months we have seen a 28% reduction in the total number of absences for the whole company. In our satellite sales operation where strong productivity is important we have likewise seen a 30% reduction in our absence rate.”

The rate reductions have been sustained and the client is now planning the extension of the service to the larger operations based in Germany.

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