Case Study 1 - Housing Association

Client Profile

West Midlands based Housing Association with absence rates in the Care Homes division in excess of 11%. Prior to the launch of Absencia a new absence policy had been introduced and line manager training programmes completed but with little effect upon the absence rate. Absencia service commenced in July 2005 with the aim of testing the effectiveness of the programme on the Care Homes part of the employee population with its attendant shift working and associated rostering problems.


Housing Association (First 4 Months)

The absence rate trends over first few months are indicated above and in April the rate fell to a new low of 2.5%. The return on investment (despite a low average wage ) was calculated at 7.9x based upon an average rate for the first year of 3.3%. The per capita cost of absence has reduced from the pre-launch figure of £932 per employee to an average of £266 per employee per annum (assuming working time costs reflect salary and NI only). As a result of this experience the programme was expanded with effect from July 2006 to accommodate the construction worker segment of the workforce (the next worst from an absence rate standpoint). The average days lost per employee per annum fell 70% from 25.0 to 7.4 days.

The client reported more effective use of Occupational Health and EAP services and improved targeting of preventative measures as a result of the information flows generated. Improved audit trails and line manager ownership were also noted.

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